Returns & Exchanges

At ST. ALi, we strive for perfection in every roast, but if your order isn't quite right, we are here to help. Due to the perishable nature of coffee, please contact us within 7 days of delivery for any quality concerns.

Return Process

• 1.
  Contact Support

  Email our support team with your order number and photos of the product if it arrived damaged or incorrect.

• 2.
  Assessment

  Our quality control team will review your request to determine if a replacement or refund is applicable based on the product condition.

• 3.
  Return Shipping

  If a return is required for non-perishable items like brewing gear, we will provide you with a prepaid shipping label and instructions.

• 4.
  Resolution

  Once approved, your refund will be processed back to your original payment method, or a fresh batch of coffee will be dispatched immediately.